Product and Ordering Support

Please note: Shipping and handling charges are non-refundable.

Satisfaction Guaranteed

Our compliance products set the industry standard. That's why, if you are not 100 percent satisfied, you can simply return your unused purchase within 30 days for a full refund.

Payment Methods

We accept the following credit cards: American Express, MasterCard and Visa.

Sales Tax

For orders in California, sales tax is calculated at state level. For orders in Sacramento City, Sacramento County and the City of West Sacramento local and state tax apply. For orders outside California, there is no sales tax.

The Internet Tax Freedom Act, signed into law on Oct. 21, 1998, does not, as some have asserted, preclude sales and use taxes on any and all commerce conducted over the Internet. State and local governments are allowed to impose sales and use taxes on all such electronic sales, provided that the tax (and its rate) are the same as that which would be imposed on the transactions if they were conducted in a more traditional manner, such as over the phone or through mail order.

International Orders

We accept orders from Canada through the Web site but do not process any other international orders online. Please call (800) 331-8877 to place any international order.

Return/Cancellation Policy

The California Chamber of Commerce indicates on the store website which products/services are nonrefundable. These product/service sales are designated as "final and nonrefundable" or "no refund/return." Seminar reservations are subject to the Cancellation Policy described on the Additional Information tab on the seminar product page. All other products may be returned within 30 days for a refund, excluding membership. Shipping and handling are nonrefundable and will not be credited or refunded when returning items. In order to receive a refund, all returned items must be in the same condition in which you received them. Any item that has been damaged or written upon will not be accepted for a refund. Any shrink-wrap items that have been opened are not returnable and not refundable.

Items missing from the delivery must be reported within 30 days. No credit will be given for any return received more than 30 days from the date the item was shipped to the customer.

A return authorization number is required to be noted on all returned packages. Please reference the Return Instruction sheet included in your shipment. All shipments must be returned via UPS, FEDEX or other traceable method. Any package returned to the California Chamber of Commerce but not received (lost) will not be refunded. All returned items must be received by the California Chamber of Commerce and qualify (as described in the first paragraph above) for a refund to issue.

Please use this shipping address for returns:

California Chamber of Commerce
920 Riverside Pkwy., Ste. 30
West Sacramento, CA 95605

Any item returned to the California Chamber of Commerce by mistake, such as an item purchased from another company, will be discarded after thirty days.

Secure Shopping

We use Secure Sockets Layer (SSL) and VeriSign to encrypt your credit card number, name and address before transmission, so only CalChamber is able to decode your information.

To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser), the SSL is active and your information is secure. Most browsers offer additional security alerts as well.

With regard to overall security, we always use industry standard encryption technologies when transferring and receiving data exchanged with our site. The facilities that house our servers are physically secured to protect against the loss, misuse or alteration of all data and information collected.