FAQs
Employee Handbook Creator FAQs
For FAQs and an overview of CalChamber's Employee Handbook Creator, please visit the CalChamber's store product page by clicking here.
California Labor Law Digest FAQs
For FAQs and an overview of the California Labor Law Digest, please visit the CalChamber's store product page by clicking here.
Learning Management System (LMS) FAQs
For FAQs and an overview of the Learning Management System (LMS), please visit the CalChamber's store product page by clicking here.
How are shipping charges calculated?
For an overview of shipping information, please click here.
How do I track the status of my order?
To learn more about tracking your order, click here.
What is an access code?
To learn more about software access codes, click here.
How do I subscribe to CalChamber e-mails?
To learn more about subscribing to our e-mails, click here.
Can I return an item I purchased?
The California Chamber of Commerce indicates on the store website which products/services are nonrefundable. These product/service sales are designated as “final and nonrefundable” or “no refund/return.” Seminar reservations are subject to the Cancellation Policy described on the Additional Information tab on the seminar product page. All other products may be returned within 30 days for a refund.
Shipping and handling are nonrefundable and will not be credited or refunded when returning items. In order to receive a refund, all returned items must be in the same condition in which you received them. Any item that has been damaged or written upon will not be accepted for a refund. Any shrink-wrap items that have been opened are not returnable and not refundable.
Items missing from the delivery must be reported within 30 days.
No credit will be given for any return received more than 30 days from the date the item was shipped to the customer.
A return authorization number is required to be noted on all returned packages. Please reference the Return Instruction sheet included in your shipment. All shipments must be returned via UPS, FEDEX or other traceable method. Any package returned to the California Chamber of Commerce but not received (lost) will not be refunded. All returned items must be received by the California Chamber of Commerce and qualify (as described in the first paragraph above) for a refund to issue.
Please use this shipping address for returns:
California Chamber of Commerce
920 Riverside Pkwy., Ste. 30
West Sacramento, CA 95605
Any item returned to the California Chamber of Commerce by mistake, such as an item purchased from another company, will be discarded after thirty days.
How do I reset my account password?
Contact Customer Service - (800) 331-8877 | E-mail Us
Why should I become a registered user?
By creating an account, you gain access to valuable tools to help make your shopping experience faster and easier. With an account at CalChamber, you have access to order management features such as tracking a specific order, getting a two-year history of all orders (both Web and non-Web), reviewing standing orders and accessing software unlocking codes. Account management features include updating your personal information, company information and address book, as well as changing your password.